FREQUENTLY ASKED QUESTIONS

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REGISTRATION AND ACCOUNT

You can create an account by registering here. All you need to enter into the registration form is an updated email address and password. Email confirmation is not necessary to start playing. After you register you'll get your 100% up to 200 EUR + 100 FREE SPINS bonus on your first deposit.

If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues, our super friendly 24/7 support staff will help you in real time via chat - the red icon at the bottom right of this page will open chat - or email at support@luck.com

Our friendly 24/7 live chat support can quickly assist you in real time to retrieve your email address. Start the live chat now by clicking on the red chat icon at the bottom right of this page or send us an email at support@luck.com to reclaim your lost email.

Unfortunately, you are not allowed to change it, so please be sure that you enter the right address while registering. Note that you can have only one player account at our website.

To add another currency to your account, log into your player profile, click on the "Add Currency" button after that and select the required currency from the dropdown menu.

DEPOSITS & WITHDRAWALS

You can top up your casino balance and make cashouts in EUR, USD, CAD, NOK, NZD, INR, and ZAR.

You must be tired of waiting for your deposits to be confirmed? You will not have to do it here, at Luck.com Casino, because they will be processed in a blink of an eye! You can start placing bets straight away.

The minimum deposit amount allowed at Luck.com Casino is 15 EUR. You can make a cashout request if you are going to withdraw at least 20 EUR. You can visit our Payments page to find out more details about each payment method.

GAMES

At Luck.com Casino we hold fair gaming to the highest standards and provide our players with only the best fair and responsible gaming providers. Still concerned? Many Luck.com Casino games carry the "provably fair" ribbon and these games let you monitor the random number algorithm after each round so you can feel completely safe with your gaming experience. Apart from that, all games hold necessary Random Number Generation certificates and Luck.com Casino is certified and licensed by the Malta gaming committee, ensuring that Luck.com Casino stays a reliable place to play.

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click "Play for Fun" to load the game in the demo play mode.

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!

PRIVACY & SECURITY

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

To upload the required documents, go to your personal profile and click on the "Documents" tab. Please, mind that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the "Documents" tab like before.

Normally it takes up to several hours. Note that in case your uploaded documents do not comply with the law of Malta, we have the right to reject them and request to upload alternative copies.

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